Voice over internet protocol or VoIP systems enable people to make telephone calls using their internet connection. Many businesses install VoIP systems as it is low cost and enables their employees to make calls from anywhere in the world. Like with all technology, problems can occur with VoIP systems, however many of these issues are relatively easy to fix. In this guide we will talk you through some of the most common issues and how to deal with them.
Many VoIP problems are easy to fix, so there is no need to waste time waiting for a technician!
Loss of incoming calls
If you find that you are unable to receive incoming calls on your VoIP, it may be because your analogue telephone adapter, or integrated access device is unable to register with your provider. If you have voicemail set up on your VoIP then incoming calls will be directed to it, however those that do not may suffer from missing important calls. This problem can be caused by loss of internet connection, temporary loss of power or a blocked signal to your analogue telephone adapter, which may be caused by a firewall. In order to fix this problem it is best to reboot your system. Turn off your modem, unplug your phone line and wait for around sixty seconds before reconnecting it. If you are still having problems after your system has been rebooted, contact your internet service provider.
Delay and latency
Delays between speech exiting a speaker’s mouth and reaching a listener’s ear can be caused by a lack of adequate bandwidth or from internet congestion. If you are having this problem with your VoIP, you first need to check that you do not have other applications taking up your bandwidth. Secondly you should run a scan on your system to check that you do not have any viruses or malware running hidden applications. If you still do not understand why you are having trouble with your hosted VoIP get in contact with your internet service provider, as they should be able to check your connection and inform you whether or not your bandwidth is efficient enough to run your VoIP system.
Interference with your phone lines can cause buzzing sounds which can get annoying when you are trying to make a phone call. This problem can occur for a number of reasons including: incorrect power supplies, weak signals, faulty wiring and interference from other devices. This is a problem that is usually very easy to solve. Firstly it is important to make sure that you are using the correct power supplies for your analogue telephone adapters. You may also need to change the channels that your phones run on and ensure all cordless phones are fully charged.
The quality of your VoIP calls can be affected by inadequate bandwidth
Call quality issues
Issues with call quality can be caused by a number of different things, but it is most commonly caused by inadequate routers. Small businesses often use their internet connection for both voice calls and data. The problem occurs when routers are not configured to prioritize VoIP calls. If you are not using a specialized router you may find that your calls are interrupted when other network users download files. By purchasing a VoIP router you will notice an increase in the quality of your calls.
Most issues with VoIP systems are easy to fix, as it is often just a case of rebooting your system. If you are having multiple problems with your VoIP system or are struggling to fix issues, it is best to seek the guidance of your provider. You may find that they can fix your issues remotely or send a technician in to your workplace to check your hardware and connections.
Guest Post by:
Tom Reynolds is a cloud computing and VoIP specialist at the London IT support company, Cheeky Munkey. VoIP software provides a great and effective way to communicate with different levels of business partners, however considering the complexity of the technology, business owners should pay more attention on choosing the proper solution that fits their processes and technical limits.