VoIP has undoubtedly becoming an increasing trend in our society today. This is due to the fact that there are numerous advantages offered by this technology compared to the traditional phone system used in the past. Since VoIP is cost effective, a company is able to save money originally intended for operational use. Also, due to the existence of VoIP service providers, the company can now focus more on other core activities of the company instead of wasting it’s time on the communication aspect of the business.
Is VoIP fit for your business? There are a number of factors to consider before making a decision. Here are 5 Networking checks that need to be done before planning VoIP for your business:
ü What is the price involved?
One of the most important factors that need to be considered before planning for a VoIP system to be installed in your business is the price involved per user or phone line. There are some VoIP service providers that advertise low cost but do not really reveal that there is a minimum number of phone lines that you need to get in order to avail of the discount.
In order to do well in this phase, it is very important to start considering the size of the phone system that you need. While thinking of future growth may help, do not overdo it. Anyway, VoIP systems are expandable when needed. It is also best to compare the rate among different VoIP companies.
ü What are the features included?
VoIP systems typically offer a wide selection of calling features. In fact, there are so many that sometimes it can be overwhelming. Thus, in the process of selecting a service provider, make sure that you are equipped with a list of the calling features that you actually need and plan to use the most.
If you are not really sure which features are offered, request a list from the VoIP Company and compare it with your list. Some business owners fall into the trap of choosing unnecessary features and ending up dissatisfied with the services they receive, and also paying for sevices they do no need.
ü Is Hardware Included?
At times, depending on the current infrastructure of a company, VoIP needs additional hardware or specific phones in order to work appropriately. Thus, make sure that you are aware of whether hardware is included in the package. Other companies offer the hardware for free, while others may require you to pay additional.
ü Is Unlimited Calling Included?
Most of the service providers in the US offer unlimited calling, so long as the calls are within the country. This is good news for many businesses. Though most providers offer this capability, there are a few that do not. Rather they offer minute bundles for their services. This setup usually works well with smaller businesses. Thus, it is better to determine your need as well.
ü Is Customer Support Available?
The chances of a VoIP system going down are remote. However, there may be times when you need technical support on some minor issue. Thus, it is important to select a service provider that has a team of customer support specialists ready in case you need them. Also, the quality of the customer support should be checked and verified as well.
Guest Post by:
Michelle Patterson is a senior HR consultant and believes strongly in the need for communication. She constantly encourages the clients to look for ways for easing communication both within and outside a growing business.