Avaya Business Communication Manager Family of PBXs including Avaya BCM 50 /200 /400 was developed by Nortel as a replacement of Nortel Norstar which was a fully digital PBX lunched in 1988 to address Small Medium Business, Nortel Norstar was a key system that comes in different sizes with the highest being able to support [...]

There is three types of incoming calls we will talk about, Incoming calls on Analog Lines, Incoming calls on E1, DID. Incoming calls on Analog Lines incoming calls on Analog lines are landed directly to the local BCM on which the lines connected do, you can configure these calls to land directly on the operator [...]

Up to this point all configurations done where the same for both Campuses and if you are following us till this point we have extension to extension calls. Now for outgoing calls there is differences between campus A and campus B. On campus A Analog lines and E1 lines are directly connected to your system [...]

After making sure that you have the licenses uploaded to your BCM where licenses define how many concurrent calls you can make between both locations. you can navigate to Element Manager – Configuration tab – Telephony – Lines – Active Voip Lines To make sure that your voip lines are equal to the number of [...]

The following four steps are the required basic steps and configuration to make sure succesfull implementation. 1- Check System Software, Make sure system is up to date with the latest patches. 2- Network Configuration 3- Callpilot Configuration 4- Private Network Configuration Network Configuration these configuration are done on the network devices such as routers and [...]

You can internetwork or connect two BCM systems together using SIP or H323 trunks. the most important thing is planning phase where you need to plan exactly how calls will be routed through your network. to make this much easer will use a practical secnario where you have two BCMs distributed in to two campuses. campus [...]

After Making sure your E1 is Active and you can place outgoing Calls, now its time to configure your DIDs for incoming and outgoing calls. First you need to go to Element Manager – Configuration tab – Telephony – Dial Plan – Public Network, their you need to specify the Public received number lenght (this [...]