All That You Need to Know About ‘Avaya’s DevConnect Select Product Program’

"Avaya Devconnect" "Avaya Devconnect Select Product" "Avaya Devconnect Program"

You get a plethora of solutions that become available to you by virtue of having a large system of DevConnect Technology Partners. These help you meet the challenges you face in everyday business and even open up new opportunities that help you collaborate better with your employees and to offer your existing customers enhanced services. [...]

Avaya Unveils Video Portfolio at GITEX 2012

"Avaya GITEX 2012"

The GITEX Technology Week showcases some of the best communication innovations that the world has to offer. Concentrating mainly on South Asia, Middle East and North Africa, the event puts GITEX- Gulf Information Technology Exhibition- at the heart of industry trends. More than 80% of ICT brands, close to 140,000 professionals and over 3,500 companies [...]

Why small businesses should use Avaya IP office & product enhancements and new features

IP Office 500 V2

Unified Communication in a Competitive Industry With the increasing competition in the mobile collaboration market from providers such as Skype and the up-coming launch of Windows new combined productivity driven UC package, on 17th July 2012, champion of the SME (small and medium sized enterprises) market and leading business telephone providers, Avaya, announced the presentation [...]

Avaya BCM Overview, End of life and recommended Migration Path

Avaya BCM 200 / 400

Avaya Business Communication Manager Family of PBXs including Avaya BCM 50 /200 /400 was developed by Nortel as a replacement of Nortel Norstar which was a fully digital PBX lunched in 1988 to address Small Medium Business, Nortel Norstar was a key system that comes in different sizes with the highest being able to support [...]

Interconnecting two BCM systems using SIP or H323 – Part five (Incoming Calls)

There is three types of incoming calls we will talk about, Incoming calls on Analog Lines, Incoming calls on E1, DID. Incoming calls on Analog Lines incoming calls on Analog lines are landed directly to the local BCM on which the lines connected do, you can configure these calls to land directly on the operator [...]

Interconnecting two BCM systems using SIP or H323 – Part four (Outgoing calls)

Up to this point all configurations done where the same for both Campuses and if you are following us till this point we have extension to extension calls. Now for outgoing calls there is differences between campus A and campus B. On campus A Analog lines and E1 lines are directly connected to your system [...]

Interconnecting two BCM systems using SIP or H323 – Part three (internetworking Trunks configuration)

BCM SIP Trunks

After making sure that you have the licenses uploaded to your BCM where licenses define how many concurrent calls you can make between both locations. you can navigate to Element Manager – Configuration tab – Telephony – Lines – Active Voip Lines To make sure that your voip lines are equal to the number of [...]

Interconnecting two BCM systems using SIP or H323 – Part two (Basic Configuration)

BCM Callpilot Configuration

The following four steps are the required basic steps and configuration to make sure succesfull implementation. 1- Check System Software, Make sure system is up to date with the latest patches. 2- Network Configuration 3- Callpilot Configuration 4- Private Network Configuration Network Configuration these configuration are done on the network devices such as routers and [...]

Interconnecting two BCM systems using SIP or H323 – Part One (General Overview)

Interconnecting BCM

You can internetwork or connect two BCM systems together using SIP or H323 trunks. the most important thing is planning phase where you need to plan exactly how calls will be routed through your network. to make this much easer will use a practical secnario where you have two BCMs distributed in to two campuses. campus [...]

How to Configure DIDs in BCM (Kuwait)

BCM Public Network

After Making sure your E1 is Active and you can place outgoing Calls, now its time to configure your DIDs for incoming and outgoing calls. First you need to go to Element Manager – Configuration tab – Telephony – Dial Plan – Public Network, their you need to specify the Public received number lenght (this [...]

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